Privacy Policy

1. Overview

This Privacy Policy explains how Doppl ("we", "us", or "our") handles information when you visit the website, create an account, purchase credits or a subscription, upload material, or use virtual try-on and other AI generation tools.

Doppl is an online service. To return a generated result, uploaded files and task settings must be transmitted to the systems and service providers involved in storage, processing, delivery, and security.

2. Information We Collect

Account information

We may collect your name, email address, authentication-provider identifier, profile image, language and interface preferences, login activity, and account status. Passwords, when used, are stored in hashed form.

Workspace inputs and results

Depending on the tool you use, Doppl may process:

• Person or avatar photos used for virtual try-on.
• Product and garment images.
• Style images and other image, video, or audio references.
• Prompts, presets, model choices, output settings, and generation parameters.
• Generated images, videos, music, previews, downloads, share links, and task status.

This data is used to run the task, display its status, return results, calculate or reverse credits, store assets you choose to keep, and investigate technical failures or abuse.

Billing information

Payment providers process card and payment credentials. Doppl does not store complete card numbers. We may retain order identifiers, provider customer identifiers, payment and refund status, subscription status, invoices, credit grants, tax records, and fraud signals.

Device, usage, and support information

We may collect IP address, browser and device type, operating system, referral information, pages and features used, task events, error logs, timestamps, approximate location derived from IP, security events, support messages, and attachments you send to support.

3. How We Use Information

We use information to:

• Provide virtual try-on and other AI generation workflows.
• Authenticate accounts and manage sessions, credits, plans, purchases, assets, and sharing.
• Send receipts, security notices, task updates, and service messages.
• Diagnose failures and improve reliability and usability.
• Detect fraud, automated abuse, unsafe content, and security incidents.
• Respond to support and data requests.
• Enforce the Terms of Service and meet legal obligations.

We do not sell personal information. We do not use private uploads to train our own AI models unless we ask for and receive separate permission.

4. Photos, References, and AI Processing

Doppl uses uploaded person, avatar, product, and reference images to perform the generation you request. The virtual try-on workflow is designed to create a visual result, not to identify you or verify your identity.

Inputs and task settings may be sent to third-party AI providers selected by the workspace. Those providers process the material to return a result and may retain limited operational data under their own terms and data-processing commitments.

Do not upload another person's image without permission. Avoid uploading government IDs, financial records, medical records, passwords, private client material, images of minors, intimate content, or other highly sensitive information that is not necessary for the generation.

5. When We Share Information

We may share information with providers that support:

• AI generation, transformation, moderation, and task queues.
• Website hosting, databases, file storage, delivery, logging, and security.
• Authentication, payments, subscriptions, tax, and fraud prevention.
• Analytics, error monitoring, support, and transactional communications.
• Legal, accounting, security, and compliance advice.

We may also disclose information when required by law, to protect users or the service, or as part of a merger, acquisition, financing, or transfer of the business.

6. Retention and Deletion

Retention depends on the type of data and why it is needed:

• Inputs, task records, and generated results may be kept while needed to process and deliver the task, show your asset history, provide support, prevent abuse, or meet a deletion request.
• Account data is kept while the account is active and for a limited period afterward where needed for security, recovery, disputes, or legal compliance.
• Billing, invoice, tax, and fraud records may be retained for required accounting and legal periods.
• Logs, backups, caches, and provider-side task metadata may remain for a limited operational period before deletion or anonymization.

Deleting an asset or account may not immediately remove copies from backups, security logs, payment records, or third-party systems where retention is required. We limit further use and delete or anonymize data when the reason for retention ends.

7. Cookies and Local Storage

We use cookies and similar browser storage for authentication, security, language and interface preferences, analytics, attribution, and abuse prevention. Blocking necessary cookies may prevent login, checkout, upload, generation, or account features from working.

8. Security

We use safeguards designed to protect information, including encrypted transport, authentication, access controls, and operational logging. No online service can guarantee absolute security.

Protect your credentials and do not upload material that would create an unacceptable risk if processed by an online AI service.

9. International Processing

Our providers may process information in countries other than where you live. Where required, we use contractual or other lawful safeguards for international transfers.

10. Your Choices and Rights

Depending on your location, you may have the right to access, correct, delete, export, object to, or restrict certain processing of your personal information, withdraw consent, or complain to a data protection authority.

To make a request, contact support@doppl.art. We may verify your identity and may retain information where required for billing, security, fraud prevention, legal obligations, or the rights of others.

11. Children

Doppl is not directed to children under 13, or a higher minimum age where local law requires. Do not upload images of minors unless you have clear authority and the intended use is lawful and appropriate. Contact us if you believe a child has provided personal information without proper authorization.

12. Changes and Contact

We may update this policy as Doppl, its providers, or applicable requirements change. The date at the top shows the latest revision. We will provide additional notice when required.

For privacy, data, or security questions, contact support@doppl.art.